Zendesk CX Trends 2026

I highly recommend Leafworks to anyone struggling with Zendesk. It has been very, very insightful and has helped us tremendously. I myself and the team working on our instance have now learned a lot more and understand it much better. And I would like to quote Wesley, our transfer team manager, when we automated: Thank you so much for everything you do. I can finally do my job.

Leafworks provided us with efficient and effective support in restructuring and optimising Zendesk. Our consultant Tobi was hands-on at all times, enabling us to complete the project on time, successfully and without additional costs. As soon as our team feels comfortable with the new features, we will tackle the second phase with Zendesk together with Leafworks. You have our trust! Thank you.

Leafworks provided us with excellent support during the initial setup of our ZenDesk instance and the training of our employees, as well as during the introduction of our ERP interface. All of my contacts at Leafworks have been very friendly, constructive and productive. I have always received excellent and, above all, prompt assistance, and we feel that we are in very good hands. I am very confident about our upcoming projects with Leafworks and look forward to continuing our excellent collaboration!

Leafworks took care of the entire Zendesk setup for us, including connecting all of our online shops and migration. Leafworks' support was exemplary. Leafworks stood out in particular for its smooth communication and in-depth expertise, which made for excellent collaboration and ensured that all issues were resolved. We can wholeheartedly recommend Leafworks and look forward to continuing to work with them, as we always have special requests that Leafworks is happy to implement. Thank you very much for your great support 🙂

It is always a pleasure to work with Leafworks as a customer. Direct and straightforward contact, quick response, and the stuff just works as it should!

Thanks to Leafworks, we had a ready-to-use CSM in no time. Even after the launch, Leafworks continues to be at our side, providing us with quick and straightforward support, including ad hoc solutions, best practice recommendations and general advice. The speed and simplicity of the support, their knowledge of our setup and their creative problem-solving are impressive. That's why we will continue to rely on Leafworks' support in the future, as their know-how and expertise help us develop Zendesk in the right direction, saving us a lot of time in implementation. I would definitely recommend Leafworks.