Webinar: Zendesk Advanced AI Agents

Zendesk’s Advanced AI Agents in use: features, facts + benefits

with Nawed Faroque, Tim Kopec + Marvin Post (Leafworks) and Björn Bender (Zendesk)

Yes, customers now want precise and personalized answers immediately, and traditional automation is reaching its limits here. The problem can also be completely solved with high-quality AI features. But do they pay off in customer service and if so, how quickly? So how much potential is there really in AI-based customer service – and how do you get started sensibly?

In this webinar, our Zendesk AI experts Nawed and Steffen, together with Marvin from Sales and Björn from Zendesk, conduct a fact check on Zendesk Advanced AI Agents. They will show how support processes can be intelligently automated while at the same time increasing quality and customer satisfaction.

After a brief introduction, they will use a specific e-commerce use case (WISMO: “Where is my order?”) to provide a practical guide to the most important functions – from intent recognition to dynamic responses.

What you can expect:

• Insight into how Advanced AI Agents work at Zendesk

• Practical example: Automated responses to order requests in real time

• Overview of the central features such as the Dialogue Builder, multi-language support or API connection

• Figures and practical experience: How and when companies benefit measurably

Who should be there:

This webinar is primarily aimed at CX and support managers who want to evaluate and possibly prepare for the use of AI in customer service.

The most important things at a glance:

• 📅 Date: August 28 at 10 a.m.
• ⏱ ️Duration: 1 h: 30 minutes workshop + Q&A
• 💬Language: German
• 🔗Registration: Via the button on the right or use the form below

Advanced AI agents are proving to be a real game changer for more and more companies. Register now and find out why!