Zendesk AddOn API (Middleware)
AddOns API - Use Cases
The Zendesk parser enables Zendesk to parse contant i.e. from the Ticket subject. This could be for example the OrderID, ContractID, Customer-no or date fields. The extracted content will be written back into Zendesk ticket fields (i.e. custom fields).
Processing ticket content with NLP is a great chance to enhance your Zendesk tickets automatically. Check for the mood of a customer and prioritize based on this. Learn how a ticket should be categorized based on other tickets in your system.
Some services forward emails in eml-format to your Zendesk. We extract the content of those files (body, headers) and update your ticket with proper data.
You want to route/group/segment your tickets inside Zendesk based on customer-data in external systems like CRM, ERP or e-commerce? Our AddOns API is capable of doing that.
The execution of complex calculations can also be performed using the middleware.
If you want to store call recordings in another location then in the Zendesk comment, you can use our Service for storing the Recording (MP3-file) in a different location like i.e.
- Google Drive
- Amazon S3
We use Zendesk to realize customer service projects. We undertake the customizing, automations, triggers, custom-app development and the integrations into backend systems.