Zendesk AddOn API (Middleware)


You already use Zendesk or plan to do so in the future? Sometimes it is necessary to enhance the product with external services using the Zendesk API. We don't want our customers to develop or host their extensions themselves.


Our AddOn-API is a monthly subscription. The payment is based on usage. Contact us to learn more and get a quote. We offer a free trial for our customers.



Our AddOn-API will be enhanced with additional use-cases continuously. Please see our already supported use-cases in the use-case section.


Setting up standard use-cases usually does not take longer than 30 minutes. We set it up together with you in your Zendesk installation.


AddOns API - Use Cases

The Zendesk parser enables Zendesk to parse contant i.e. from the Ticket subject. This could be for example the OrderID, ContractID, Customer-no or date fields. The extracted content will be written back into Zendesk ticket fields (i.e. custom fields). 

Processing ticket content with NLP is a great chance to enhance your Zendesk tickets automatically. Check for the mood of a customer and prioritize based on this. Learn how a ticket should be categorized based on other tickets in your system.

Through machine learning algorithms it is possible to categorize tickets based on ticket content. Since it is learning continuously ticket-categorizations get better over time. To get started we will train the algorithm based on a set of existing tickets.

Some services forward emails in eml-format to your Zendesk. We extract the content of those files (body, headers) and update your ticket with proper data.

You want to route/group/segment your tickets inside Zendesk based on customer-data in external systems like CRM, ERP or e-commerce? Our AddOns API is capable of doing that.

The execution of complex calculations can also be performed using the middleware.

If you want to store call recordings in another location then in the Zendesk comment, you can use our Service for storing the Recording (MP3-file) in a different location like i.e.

  • Dropbox
  • Google Drive
  • Amazon S3

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We use Zendesk to realize customer service projects. We undertake the customizing, automations, triggers, custom-app development and the integrations into backend systems. 

Contact us now!


+49 40 696 386 96