The Zendesk parser enables Zendesk to parse content i.e. from the Ticket subject and description. This could be for example:
- OrderIDs
- ContractIDs
- Article numbers
- Customer-numbers
- date values within the ticket body
The extracted content will be written back into Zendesk ticket fields (i.e. custom fields). An optional setting enables you to add a Ticket-tag when the parsing was successful (i.e. orderID-parsed). This enables routing-options for Zendesk triggers when an Ticket is related to an OrderID.